Our Privacy Notice
Last updated October
1, 2011
Xado.co.uk knows
that you care how information about you is used and shared and we
appreciate your trust in us to do that carefully and sensibly. This
notice describes the privacy policy of Xado.co.uk. By visiting
Xado.co.uk, you are accepting and consenting to the practices described
in this Privacy Notice.
Controllers of
Personal Information
Any personal
information provided to or to be gathered by Xado.co.uk is controlled
primarily by Xado.co.uk Ltd of Beaulieeu, Brockenhurst, Hampshire,
England SO42 7YJ UK.
Collection and
Use of Personal Information About Customers
The information we
learn from customers helps us personalise and continually improve your
shopping experience at Xado.co.uk. We use the information to handle
orders, deliver products and services, process payments, communicate
with you about orders, products, services and promotional offers,
update our records and generally maintain your accounts with us,
display content such as wish lists and customer reviews and recommend
merchandise and services that might be of interest to you. We also use
this information to improve our store and platform, prevent or detect
fraud or abuses of our website and enable third parties to carry out
technical, logistical or other functions on our behalf.
Here are the types
of information we gather.
- Information
you give us: we receive and store any information you enter on our
website or give us in any other way. You can choose not to provide
certain information but then you might not be able to take advantage of
many of our features.
- Automatic
information: we receive and store certain types of information
whenever you interact with us. For example, like many websites, we use
"cookies" and we obtain certain types of information when your Web
browser accesses Xado.co.uk. A number of companies offer utilities
designed to help you visit websites anonymously. Although we will not
be able to provide you with a personalised experience at Xado.co.uk if
we cannot recognise you, we want you to be aware that these tools exist.
- E-mail
communications: to help us make e-mails more useful and
interesting, we often receive a confirmation when you open e-mail from
Xado.co.uk if your computer supports such capabilities. We also compare
our customer list to lists received from other companies in an effort
to avoid sending unnecessary messages to our customers. If you do not
want to receive e-mail or other mail from us, please adjust your
Customer Communication Preferences.
- Information
from other sources: we might receive information about you from
other sources and add it to our account information.
What About
Cookies?
- Cookies are
alphanumeric identifiers that we transfer to your computer's hard drive
through your Web browser to enable our systems to recognise your
browser and to provide features such personalised greetings and storage
of items in your Shopping Basket between visits.
- The Help menu on
the menu bar of most browsers will tell you how to prevent your browser
from accepting new cookies, how to have the browser notify you when you
receive a new cookie and how to disable cookies altogether. However,
cookies allow you to take full advantage of some of Xado.co.uk's most
innovative and useful features and we recommend that you leave them
turned on.
- If you do leave
cookies turned on, be sure to sign off when you finish using a shared
computer.
- We use
third-party advertising companies to serve ads when you visit our
website. These companies may use information (not including your name,
address, email address or telephone number) about your visits to this
and other websites in order to provide advertisements about goods and
services of interest to you. If you would like more information about
this practice and would like to know your options in relation to·not
having this information used by these companies, click here.
Do Xado.co.uk
Share the Information They Receive?
Information about
our customers is an important part of our business and we are not in
the business of selling it to others. Xado.co.uk share customer
information only as described below and controls and that are either
subject to this Privacy Notice or follow practices at least as
protective as those described in this Privacy Notice.
- Businesses we
do not control: we work closely with our affiliated businesses. In
some cases, these businesses operate stores at Xado.co.uk or sell
offerings to you at Xado.co.uk. In other cases, we may operate stores,
provide services or sell product lines with or on behalf of these
businesses. You can tell when a third party is involved in your
transactions and we may share customer information related to those
transactions with that third party.
- Agents: we
employ other companies and individuals to perform functions on our
behalf. Examples include fulfilling orders, delivering packages,
sending postal mail and e-mail, removing repetitive information from
customer lists, analysing data, providing marketing assistance,
processing credit card payments and providing customer service. They
have access to personal information needed to perform their functions,
but may not use it for other purposes. Further, they must process the
personal information in accordance with this Privacy Notice and as
permitted by the UK's Data Protection Act.
- Promotional
offers: sometimes we send offers to selected groups of Xado.co.uk
customers on behalf of other businesses. When we do this, we do not
give that business your name and address. If you do not want to receive
such offers, please adjust your Customer Communication Preferences.
- Business
transfers: as we continue to develop our business, we might sell or
buy stores, subsidiaries or business units. In such transactions,
customer information generally is one of the transferred business
assets but remains subject to the promises made in any pre-existing
Privacy Notice (unless, of course, the customer consents otherwise).
Also, in the unlikely event that Xado.com, Inc. or substantially all of
its assets are acquired, customer information will of course be one of
the transferred assets.
- Protection of
Xado.co.uk: we release account and other personal information when
we believe release is appropriate to comply with law, to enforce or
apply our Conditions of Use and other agreements or to protect the
rights, property or safety of Xado.co.uk, our users or others. This
includes exchanging information with other companies and organisations
for fraud protection and credit risk reduction. Obviously, however,
this does not include selling, renting, sharing or otherwise disclosing
personally identifiable information from customers for commercial
purposes in a way that is contrary to the commitments made in this
Privacy Notice.
- With your
consent: other than as set out above, you will receive notice when
information about you might go to third parties and you will have an
opportunity to choose not to share the information.
Whenever we transfer
personal information to countries outside of the European Economic Area
in the course of sharing information as set out above, we will ensure
that the information is transferred in accordance with this Privacy
Notice and as permitted by the UK's Data Protection Act.
How Secure Is
Information About Me?
- We work to
protect the security of your information during transmission by using
Secure Sockets Layer (SSL) software, which encrypts information you
input.
- We reveal only
the last five digits of your credit card numbers when confirming an
order. Of course, we transmit the entire credit card number to the
appropriate credit card company during order processing.
- We maintain
physical, electronic and procedural safeguards in connection with the
collection, storage and disclosure of personally identifiable customer
information. Our security procedures mean that we may occasionally
request proof of identity before we disclose personal information to
you.
- It is important
for you to protect against unauthorised access to your password and to
your computer. Be sure to sign off when you finish using a shared
computer.
What Information
Can I Access?
Xado.co.uk gives you
access to a broad range of information about your account and your
interactions with Xado.co.uk. This list will change as our website
evolves.
What Choices Do I
Have?
- As discussed
above, you can always choose not to provide information, even though it
might be needed to make a purchase or to take advantage of such
Xado.co.uk features as discounts and offers.
- You can add or
update certain information on pages such as those listed in your
account information section above. When you update information, we
usually keep a copy of the previous version for our records.
- If you do not
want to receive e-mail or other mail from us, please adjust your
Customer Communication Preferences. (If you do not want to receive Conditions
of Use and other legal notices from us, such as this Privacy
Notice, those notices will still govern your use of Xado.co.uk and
orders placed with Xado.co.uk, and it is your responsibility to review
them for changes.)
- The Help menu on
the menu bar of most browsers will tell you how to prevent your browser
from accepting new cookies, how to have the browser notify you when you
receive a new cookie and how to disable cookies altogether. However,
you will not be able to use such important features if you do not use
cookies.
Conditions of
Use, Notices and Revisions
If you choose to
visit Xado.co.uk, your visit and any dispute over privacy is subject to
this Privacy Notice and our Conditions of Use, including limitations on
damages and application of the laws of England. If you have any concern
about privacy at Xado.co.uk, please send a thorough description to
sales@Xado.co.uk and we will try to resolve it.
Our business changes
constantly and our Privacy Notice and the Conditions
of Use will change also. We may e-mail periodic reminders of
our notices and conditions, unless you have instructed us not to, but
you should check our website frequently to see recent changes. Unless
stated otherwise, our current Privacy Notice applies to all information
that we have about you and your account. We stand behind the promises
we make, however, and will never materially change our policies and
practices to make them less protective of customer information
collected in the past without the consent of affected customers.
Related Practices
and Information:
Information
You Give Us
You provide most of
such information when you search, buy, bid, post, participate in a
contest or questionnaire or communicate with customer services. For
example, you provide information when you search for a product, place
an order through Xado.co.uk or one of our third-party sellers, make a
purchase, provide information in Your Account (and you might have more
than one if you have used more than one e-mail address when shopping
with us) or your About You area, communicate with us by phone, e-mail
or otherwise or complete a questionnaire. As a result of those actions,
you might supply us with such information as your name, address and
phone number, your credit card information, details of people to whom
purchases have been shipped (including address and phone number),
e-mail addresses of people you give to us and e-mails to us, the
personal description in your About You area and financial information.
Automatic
Information
Examples of the
information we collect and analyse include the Internet protocol (IP)
address used to connect your computer to the Internet, login, e-mail
address, password, computer and connection information such as browser
type and version, your operating system and platform, purchase history,
which we sometimes aggregate with similar information from other
customers to create features such as Top Sellers, the full Uniform
Resource Locators (URL) clickstream to, through and from our website
(including date and time), cookie number, products you viewed or
searched for and any phone number used to call our customer services
number.
Information
from Other Sources
Examples of
information we receive from other sources include updated delivery and
address information from our carriers or other third parties, which we
use to correct our records and deliver your next purchase or
communication more easily, account information, purchase or redemption
information and page-view information from some merchants with which we
operate co-branded businesses for which we provide technical,
fulfillment, advertising or other services (such as Xado.com) and
credit history information from credit bureaus, which we use to help
prevent and detect fraud and to offer certain credit or financial
services to some customers.
Co-Branded
and Joint Offerings
An example of a
business with which we offer co-branded products is Xado.com. In the
future we may offer joint or co-branded products and services with
other companies.
Information
You Can Access
Examples of
information you can currently access easily at Xado.co.uk include
up-to-date information regarding recent orders, personally identifiable
information (including name, e-mail, password, communications
preferences), payment settings (including credit-card information and
cheque balances), e-mail notification settings (newsletters).
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